On days with limited support, technical analysts will work to respond to and resolve 'Priority 1' incidents; i.e. where a system is down or not operational. Other queries or tickets will be responded to and worked on where possible.
Over the festive period, most MyTAP support staff will wrap up at 5pm on Friday 19th December 2025 and return on Monday 5th January 2026. Emails and tickets for support will be reviewed upon their return. We appreciate your patience over the festive period.