Over the festive period, most Trust staff will wrap up at 5pm on Friday 20th December 2024 and return at 9am on Thursday 2nd January 2025. Support details below:
There will be no support on the following days including Public holidays
- Wednesday 25th December 2024
- Thursday 26th December 2024
- Friday 27th December 2024
- Wednesday 1st January 2025
There will be limited support on the following days during the season
- Monday 23rd - Tuesday 24th December 2024
- Monday 30th - Tuesday 31st December 2024
- Thursday 2nd - Friday 3rd January 2025
On days with limited support, technical analysts will work to respond to and resolve 'Priority 1' incidents; i.e. where a system is down or not operational. Other queries or tickets will be responded to and worked on where possible.
